IT Essential Chapter 2 Quiz Answer Quiz

Instructions
This quiz covers the content in ITE 6.0 Chapter 2. It is designed to provide an additional opportunity to practice the skills and knowledge presented in the chapter and to prepare for the Chapter Exam. You will be allowed multiple attempts and the grade does not appear in the gradebook.

There are multiple task types that may be available in this quiz. Rather than having static graphics to view, some items may require you to open a PT activity and perform some investigation and configuration of devices before answering the question.

IT Essential Chapter 2 Quiz Answer Quizzes

NOTE: There are some small differences in how the questions score and operate in the Quiz and how they score and operate in the Chapter Exam. Quizzes allow for partial credit scoring on all item types to foster learning. Points on quizzes can also be deducted for answering incorrectly. This does not occur with the Chapter Exam.
Form 30791

1. What would make it easier for a technician to troubleshoot a problem that has been previously solved by another technician?

centralized closed trouble tickets

2. Which statement describes the term ESD?

It is the sudden discharge of static electricity that can adversely affect a component.

3. What safety hazard might occur if a partially filled aerosol can is exposed to excessive heat?

explosion

4. What tool would be used to determine which network port attaches to a specific office jack?

toner probe

5. Which type of fastener is loosened and tightened with a hex driver?

six sided bolt

6. A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product?

the safety data sheet

7. Which tool would be used to create a partition on a hard drive?

Disk Management

8. Which two devices commonly affect wireless networks? (Choose two.)

microwaves

cordless phones

9. A technician should keep a personal ___________ where all steps taken to repair a computer problem are noted including any configuration changes made.

journal

10. What are two safety hazards when dealing with laser printers? (Choose two.)

high voltage

hot components

11. What is an accepted method for cleaning computer components?

using glass cleaner on a soft cloth to clean the outside of the mouse

12. What three guidelines should be followed to provide safe conditions when computer equipment is being repaired? (Choose three.)

Do not open the power supply.

Bend your knees when lifting heavy objects.

Turn off the power to the printer and computer before beginning.

13. Which tool would be used to scan Windows critical system files and replace any corrupted files?

SFC